Abstract

Robo-advisors have expanded access to automated investment services, but many platforms continue to rely on relatively static onboarding procedures and limited forms of user interaction. This study examines how participants with investment experience respond to two next-generation robo-advisory design features: financial digital twins, understood as dynamic investor profiles that integrate goals, risk tolerance, cash-flow patterns, and anticipated life events, and conversational artificial intelligence (AI), understood as an interactive interface for explaining recommendations. Using a scenario-based randomized 2 × 2 online experiment, 336 adult respondents with self-reported investment experience, recruited through professional and academic networks, were assigned to one of four robo-advisor scenarios that varied the personalization architecture, standard profile versus digital twin, and the interface style, plain dashboard versus conversational AI, while holding the portfolio recommendation constant. The results show that digital-twin personalization increases perceived personalization and privacy concern, indicating that more adaptive advisory architectures may be viewed as both more relevant and more data-intensive. Conversational AI increases the perceived interactive quality of the advisory experience, while selected willingness-related patterns, especially in the combined digital-twin and conversational-AI condition, are treated as exploratory because several secondary composites displayed limited internal consistency. The strongest confirmatory emphasis is therefore placed on perceived personalization and privacy concern, and the remaining findings are best interpreted as scenario-based investor responses rather than evidence of actual adoption behavior or confirmed psychological mechanisms. The study contributes to behavioral FinTech research by clarifying the personalization–privacy tension in AI-enabled robo-advisory services and by offering design implications for more transparent, interactive, and responsibly personalized digital wealth-management systems.

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