Withdrawal and Refund Policy

Consumers have the right to withdraw from a distance contract within fourteen days without giving any reason. A consumer is any person who concludes the contract for a purpose that can be attributed neither to their commercial nor to their self-employed professional activity. This section does not apply to businesses.

The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us by means of a clear statement of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory. An informal email is sufficient.

Proofbox GmbH, Oberweng 86, 4582 Spital am Pyhrn, Austria, email: hello@proofbox.co

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the period has expired.

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested that the service should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of your withdrawal, in comparison with the full coverage of the contract.

For contracts for services, the right of withdrawal expires early where we have fully performed the service and only began performance after you gave your express consent and, at the same time, acknowledged that you would lose your right of withdrawal upon full performance of the contract.

For contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires early where we only began performance after you expressly consented and confirmed your awareness that you would thereby lose your right of withdrawal, and we provided you with confirmation of this.

We obtain this consent during the purchase process by way of a separate declaration that is not pre-selected, and we record it with a timestamp. You receive the consent together with the order confirmation. If this consent is not given, we only begin performance after the fourteen-day withdrawal period has expired; your right of withdrawal remains fully intact in that case.

The reason for this lies in the nature of the service: a defensive publication becomes part of the prior art at the moment of publication and cannot be reversed with effect for the past. The same applies to the download of a document from the archive, which is fully performed once the file has been made available.

This is to be distinguished from the removal of content from the archive. Proofbox removes published content or blocks access to it where there is good cause, in particular for unlawful or immoral content, for the infringement of third-party rights, or for the impermissible publication of personal data. The procedure for this is set out in section 3.3.2 of the Terms and Conditions. Removal does not retroactively undo the fact that publication has already occurred and does not, in itself, give rise to a claim for a refund.

If you wish to withdraw from the contract, please complete this form and send it back. Use of this form is not mandatory.

To: Proofbox GmbH, Oberweng 86, 4582 Spital am Pyhrn, Austria, hello@proofbox.co

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service: ______________________________

Ordered on (*) / received on (*): ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Order reference (if available): ______________________________

Date and signature (only if this form is notified on paper): ______________________________

(*) Delete as appropriate.

Subject to section 1: once your submission for a defensive publication has been processed automatically and published in our public archive, the service is fully performed. From that point on, no refunds are granted, because:

Before publication, refunds may be considered in the following cases:

The purchase of documents from our archive is final upon download of the relevant file. Once you have downloaded a document, there is no claim to a refund. We recommend carefully reviewing the available preliminary information and previews before purchasing.

Where a refund is granted, it is made to the payment method originally used within 5–10 business days. You will receive an email confirmation once the refund has been initiated. Please note that, depending on your bank or card issuer, it may take additional time for the amount to be credited to your account.

If you believe you are entitled to a refund and your request has been declined by us, please contact us at hello@proofbox.co to explain your specific case. We review each case individually and endeavour to resolve any disputes fairly and appropriately.

Please get in touch with us before initiating a chargeback through your bank or credit card company. In most cases the matter can be resolved directly and more quickly. In the event of repeated unjustified chargebacks, we reserve the right to block access; statutory claims for reimbursement of costs actually incurred remain unaffected. Your statutory right of withdrawal under section 1 and your rights vis-à-vis your payment service provider are not restricted by this.

We reserve the right to amend this policy at any time. Changes take effect upon their publication on our website. Your continued use of our services after changes to this policy constitutes acceptance of the amended policy.

For refund requests or questions about this policy, please contact us at hello@proofbox.co, quoting your order reference number and a detailed description of your request.