By purchasing digital content or commissioning a publication on the Proofbox platform, you expressly agree that the provision of services or access to digital content begins immediately after the transaction is completed.

Due to the nature of defensive publication services, refunds are generally not available once a publication has been processed and made public. Defensive publications become part of the permanent public record and cannot be retracted or removed once published.

By completing any purchase and/or submitting a publication, you, the customer, expressly declare that you agree to the immediate execution of the contract and that you understand this waives your right of withdrawal or claim to a refund.

Once your submission has been automatically reviewed via AI, and automatically approved, and automatically published to our public archive, the service is considered complete and final. No refunds will be provided after publication because:

Refunds may be considered in the following circumstances before publication occurs:

Purchases of documents from our archive are final upon download. Once you have downloaded a document, no refund will be provided. We recommend carefully reviewing the available preview information before purchasing.

If a refund is approved, it will be processed to the original payment method within 5-10 business days. You will receive an email confirmation once the refund has been processed. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

If you believe you are entitled to a refund and we have denied your request, please contact us at hello@proofbox.co to discuss your specific situation. We will review each case individually and make reasonable efforts to resolve any disputes fairly.

Please contact us before initiating a chargeback with your bank or credit card company. Chargebacks for services that have been properly delivered may result in account suspension and additional fees. We are committed to resolving any billing issues directly with you.

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after changes to this policy constitutes acceptance of the modified terms.

Our refund policy is supplemented by our Terms and Conditions and Disclaimer. These documents contain further important information regarding legal and usage-related aspects, particularly in connection with the use of our platform and the content provided through it. Please read these documents carefully, as they include essential guidance on liability, use of the products, and their legal recognition.

For refund requests or questions about this policy, please contact us at hello@proofbox.co with your order reference number and detailed explanation.